Ensuring the best food for your pet starts with sourcing the highest quality ingredients. That's why we're selective about the ingredients we use and where they come from. We source responsibly raised protein, certified organic produce and whole foods from a small group of partners committed to the highest standards of quality.

Our manufacturing facilities are dedicated to strict quality control. We adhere to state and federal regulations for product safety and our facilities are regularly inspected by the USDA and California State Department of Agriculture.

We also follow Sanitation Standard Operating Procedures (SSOPs) and employ Good Manufacturing Practices (GMPs) and Hazard Analysis & Critical Control Points (HACCP) programs.

Our frozen raw recipes utilize High Pressure Processing (HPP), an FDA and USDA approved cold water pressure process that targets Salmonella and other food borne pathogens without cooking. It does not use heat or irradiation, so raw foods stay raw.

Our proprietary low pressure, short hold time, and cold water temperature process allows for enzymes, vitamins, proteins, and lactic acid bacteria to stay intact.

Vacuum & Pressure Processing, or VPP, is a new, cutting-edge technology that is at the forefront of food safety and pathogen mitigation. This process is already being used in the human food space and Primal is implementing this innovative safety measure to ensure the continued safety of our freeze-dried raw food.

With VPP, we treat our freeze-dried products with sub-atmospheric pressure, or negative pressure, to effectively eliminate harmful pathogens such as Salmonella, E. coli O157:H7, and Listeria. We do this by placing our freeze-dried products in a vacuum chamber and carefully increasing and decreasing the pressure. These brief cycles of rapid pressurization and decompression create a pulsing effect inside the vacuum chamber, which disrupts the cell walls of bacteria and mitigates harmful pathogens from the raw food.

We use a third-party lab to test every lot of finished frozen and freeze-dried product to confirm it's negative for select pathogenic bacteria (Salmonella, E.coli O157:H7, and Listeria). When the test results are reviewed and confirmed negative, the product is released for shipment.