Our goal at Primal is to offer our consumers 100% satisfaction
and success with the use of our products.
Primal Pet Foods guarantees all of our products to be of the highest
quality available. If your pet is dissatisfied with our product due
to palatability issues, please contact us directly at
(415) 642-7400 or (866) 566-4652
and we will be glad to discuss the potential refund of your purchase.
Primal will make every effort to assist each consumer with the successful
feeding of our foods to your pet. If we are unable to successfully
facilitate the transition of, or feeding of our foods, Primal will
authorize a 100% refund through your local retail location. Please see
below for the details of our Consumer Return Policy.
Consumer Returns for Palatability/Feeding Issues
Primal Pet Foods will refund 100% of the cost of our foods to the consumer
in cases where product palatability deters a pet from consuming our foods.
Retailers are to inform consumers that authorization for
refunds are issued directly through Primal. Consumers are to contact
Primal via our toll-free, customer-service number at (866) 566-4652.
The direct consumer return procedure is as follows:
- Retailer informs consumer to contact Primal via telephone.
- Consumer calls Primal and is assisted with feeding process.
- If customer is still unsuccessful with feeding our product, Primal will issue a Consumer Product Return Authorization (CPRA) to retailer.
- Consumer returns product to retailer.
- Retailer refunds consumer for product return.
Primal Pet Foods' 100% human-grade, raw-frozen pet foods and treats are produced
in temperature-controlled, state-of-the-art, certified USDA and State Department of
Agriculture food manufacturing facilities. The raw materials used in all Primal Pet
Foods products are procured from farms, ranches and raw-food facilities that meet
the highest standards in safety and sanitation. Primal Pet Foods products are
produced in small batch runs to ensure freshness, safety and consistency.
Primal Product Disclaimer
All Primal Pet Foods Products are produced and sold for Animal